Your refund will be issued to your original form of payment. All orders are subject to a $5.99 fee per shipment from each shipping location. You can see where your item is being shipped from in the Shipping Location section of the item details page. Can I change the shipping address on my order? Want a bag or a pair of shoes to match your new thrifted outfit? What happens to the pieces that arent listed on thredUP? Please email madewellforever@thredup.com with your Order Number, and we will take it from there! The shipping "bundle" stuff is horrible!!! ). Original shipping charge for returned items will not be refunded. Final-item sales may not be returned.Your refund will be issued to your original form of payment. To write a complaint about thredUP and get an answer from the officials of thredUP, Complaintsboard.com's objective complaint writing and answer providing system can be used. * We welcome you to send back multiple returns in one package, as long as the return slips are all included. You won't want to miss out on all these new styles, with tons of dresses, jeans, jackets and coats, shoes and more great clothing at a discounted price. View a complete list of eligible items here. ThredUP will deduct $8.99 from your refund as a fee for the shipping label. Clean Out Kit, you'll also earn an extra. PacSun credit is store credit and can be used to purchase any items in store or online atpacsun.com. I sent numerous emails, and contacted my credit card company and the only reply I received was they could only give me a store credit. Click here to get notifications about new complaints of thredUP. thredUPs Resale-as-a-Service (RaaS) platform is enabling resale at scale for some of the worlds largest retailers and brands. Madewell stores are not accepting packages and all packages must be dropped off at any USPS or FedEx location. But I would not have bought them knowing this. Return Completed - Status Bar If your order is arriving in multiple shipments, you may have different return windows. Plus, enjoy free shipping on your purchase. To update your shipping address, visit the My Account Details section of your Account tab. Youll receive an email confirmation once your kit is activated. We list new items every hour, so check the site often to find your perfect match! If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. I can see that boots from your bag Note that a shipping return fee of $5.99 will be deducted from your refund. If a cancellation is not possible due to immediate processing, take advantage of our easyreturns process. Im sure they will be relisting the defective pair as well so as to sell to another sucker, assuming I ever do get the email. By making it easy to buy and sell secondhand, thredUP has become one of the worlds largest resale platforms for womens and kids apparel, shoes, and accessories. 2. thredup is stealing clothing & money from consumers, My bag of clothes, purses and shoes Bag#: B2BAC-KG637. We currently only ship to the United States. NATION LTD is partnering with thredUP to allow customers to turn their gently used clothes intoNATION LTD shopping credit. View Transaction History On top of their already low prices, you can always find different Thredup coupons and Thredup promo codes to knock even more money off your already amazing deal. Please email us atpop-support@thredup.com with your bag number or kit tracking number and well activate the kit for you. There is no time period in which you have to spend yourNATION LTD credit as it has no expiration date. There's no charge for physical Clean Out Kits or digital labels and both are free to return. Please reach out tomadewellforever@thredup.com with your order number. If your item is returned, it will be relisted and continue its consignment window. Yes. We list new items every hour, so check the site often to find your perfect match! These boots were worn only twice and were in pristine condition. Send us your stuff. You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourNATION LTD account. If your order hasnt been processed yet, thredUP Customer Service may be able to cancel your order. In these cases, we recommend establishing amail forwarding address. [protected] Once an order has been processed, the shipping address cannot be changed. There's no charge for physical Clean Out Kits or digital labels and both are free to return. You cannot return or get a refund for any final sale items. Sometimes, orders are prematurely scanned as delivered and may still be held at the post office for pickup. If your order is arriving in multiple shipments, you may have different return windows. After it is received, it will take up to four weeks to process. All items should: Be clean. Have limited signs of wear, including pilling, fading and shrinkage. Have no damage, such as missing parts, rips, stains or odors.Have no alterations, including cut off labels or missing size information. Type in your activation code (bag number) or the tracking number for your kit on the activation page. The Thredup return policy allows you to return your unwanted items within 14 days of receiving your order. If you have additional questions, reach out to madewellforever@thredup.com for support. This is what they sent; (See attached photo) Visit our Trade In page to print out a digital label for use on any box, envelope, or bag. Have a Clean Out Kit from a store or online purchase? Can I change the payment method on my order? If an item isn't returned within that 30-day listing window, youll earn Vera Bradley credit in 7-14 days for the items that sell. Now Im out $230+. Buying (and wearing!) Click Activate a Kit and youll be redirected to an activation page. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Multiple items may be sent in one package, as long as the return slips are included. Reach out to us at pop-support@thredup.com. Can I track my items after I send them in? You will receive notifications when we receive your bag, when your items are processed, and when you receive credit in yourPacSun account. Once your order has been shipped, you will receive an email with tracking information. Madewell credit is store credit and can be used to purchase any items in store or online at Madewell.com or via the Madewell app. If you decide an item isn't the right fit for you, visit our returns page to process your request. The 14-day timeframe starts when an item is delivered, not the order as a whole. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. How do I resolve this other than to turn to you? We currently only ship to the United States. They should be investigated for cheating so many people out of their money. In these cases, we recommend establishing a mail forwarding address. Once an order has been placed, we cannot change the chosen payment method. Some value brands are ineligible for a payout, but you can still send them in. Our Customer Service team would be happy to assist you. To submit items for sale, users request a "Clean Out Kit", which is a bag and shipping label sent by thredUP. Be sure to activate it here. Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc.). You can contact thredUP at +1 617 575 9676. thredUP is located at 114 Sansome St., 5th Floor, San Francisco, California, United States - 94104. We only accept online returns forPO.P Second Hand items at this time. All orders are subject to a $5.99 fee per shipment from each shipping location. You'll need an account with either of these services in order to claim your cash. Refund Requirements: Items MUST be returned in the condition that you received them (i.e., items that are New with Tags must have original tags attached, clothing must not be worn or washed, etc. Promotions, new products and sales. [protected]; [protected]@aol.com Desired outcome: For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. thredUP is transforming resale with technology and a mission to inspire a new generation of consumers to think secondhand first. Desired outcome: Submit a complaint and get your issue resolved. So, when you want to order restricted items from the Thredup store, you simply enter the address MyUS provided and get your packages shipped there. The only outcome I would want is full refund in it's entirety. Not valid on phone orders. All international orders are shipped through APC with standard (4 to 9 business days) shipping. thredUP is concealing their identity using a paid service on a publicly accessible database for domain names, creating legitimacy concerns and reducing user trust. Does thredUP offer international shipping. You can request a refund if your item is in the same condition in which you received it. Ive tried every way to reach them but there is NO customer service number or email address to contact them. Shopping secondhand conserves resources by avoiding new clothing production, reducing carbon emissions, and energy and water consumption. Returns must be sent back within 14 days of delivery. email from Thred up of return processed: Once your order has been shipped, you will receive an email with tracking information. You can send in gently used womens and kids clothing, handbags, shoes, and accessories from any brand. SAFETY NOTICE: ComplaintsBoard has analyzed thredUP and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 91%. Search around your porch or property in case the package was placed in a secure and hidden location Confirm with your delivery provider to see if the package was held If you don't receive your order within 14 days, please reach out to verabradley@thredup.com. The latest review Order Concern was posted on Mar 16, 2023. Forbes editorial staff is not involved. Read More TDUP Stock News Headlines All Rights Reserved. I ordered shoes a few weeks ago. All orders are subject to a $5.99 fee per shipment from each shipping location. We only accept online returns for OAK Renew items at this time. thredUP store credits will be refunded back to your account 5-7 days after thredUP has received your return order, while credit card refunds can take an additional 3-5 business days to be refunded. If your order is arriving in multiple shipments, you may have different return windows. If you arent completely in love with your pieces, or they dont fit quite like how you imagined, you can contact Thredup customer service to start your returns process. Pieces that are in good shape, but dont meet thredUPs quality standards, are evaluated for inclusion in thredUPs Rescue program. If a cancellation is not possible due to immediate processing, take advantage of our easy returns process. See a list of ineligible brands here. Refund Requirements: Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public.
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