Subscribe to getexclusive offers on designerbrands. The rep was able to provide a tracking number, track my return and inform me that my package was just received. FINAL SALE items are not eligible for refund, exchange, or store credit. Current Wait: 3 mins (3m avg) Hours: Mon-Fri 8am-9pm, Sat 10am-6pm EST; best time to call: 9am. Pack the return and the return confirmation page in the original package, if possible. Contact Customer Service who will need to issue a new return label. I'll be contacting the Federal Trade Commission regarding false advertising by clearly selling a used product, but not listing the condition of it and selling as if it was new for $304. Never buy on bluefly ever again! Step 1: If you have an account, please log in and view your order to start your return process. I assume oh my gosh how much they had to add on the original price to give us this huge discount, something like 100 percent! So if it is not returned, I won't have my money back, which is quite likely to happen. The pending charge you are seeing on your account is an authorization hold. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. The customer service is really terrible. Plus, you have to pay to return the item. Prom season is here, and you deserve to look and feel amazing for your big party! Even if they have the right one in stock. So disappointed since these were items I really wanted. I've returned a shirt that was delivered to them beyond the 7-10 return processing they ask for. Chris even shouted me. We may earn money from affiliate links to support and feed our families. Pieces sent back after the return period . After reading all the negative reviews, why should i trust? However, the prices on our website change often andwe are not able to offer price adjustments. Example on a GNU/Linux box: function f calls function g and lets look at the frame of g. Bluefly has extended its product offering, and included a wider variety of products through our Marketplace partners. I have called 4 times now and spoken with someone different every time. Coupon codes cannot be combined with other offers. Call Bluefly, Inc. customer service faster with GetHuman. I believe all this is done on purpose to limit returns. This hold will drop off your account within 3-5 business days. Thinking I had misread the information, I contacted their customer service department, asking for clarification. Price gauging is not a good look, Bluefly! I ordered for a red patent opyum sandals and they sent me a matte black opyum pumps. Will never use again and lesson learned check reviews prior to purchase! Product on Bluefly are available in very limited quantities for only a short period of time. Asked to return but because we had taken off tags, could not get any return. How do i know if an item is new, used etc? They sent me completely the wrong item, and have done exactly nothing to correct their mistake. Surface damage such as minor fabric tears, crushing, indentations, and scratches are subject to local repair at Blueflys cost. Price: $775 When returning a product, you will be presented with a Return Merchandise Authorization or RMA number and a shipping label. They promised to fix the problem. Over 2.8 million positive reviews on eBay. I got sucked into buying a pair of shoes for a gift for my daughter that didn't fit. AfterShip. Items will indicate their ship times in each description. Bluefly Customer Support: Poor Performance. Please refer to the original returns confirmation email that was sent to you which included your prepaid return label. Bluefly has a rating of 3.07 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. Maybe they counted Black Friday as a holiday. If you are returning an international purchase you may be eligible for a refund of a portion or all of the duty and taxes. Please DO NOT add attachments that contain your or other peoples personal information, if you dont want it to be visible to the public. Im thinking of ordering something from you guys but after reading all the negative reviews im not so sure anymore, unless you can some how convince me i wont have any issues with my orders. It was sent from Indiana to California, then for reasons unknown to me to Kentucky, then Indiana, then back to California. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. The age of Bluefly's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. First off they messed up and sent me a wrong item. The dress I ordered was never worn - I tried it on and it was too big. I don't know what to do! Then I received a confirmation email and was told that my order is ready for shipping. #9. Headquartered in the heart of New York's Fashion District, Bluefly is a pioneer when it comes to giving you the best of the brands you've come to know and love. On March 19,2023 I I purchased on Bluefly Waste of money! Our customers are incredibly important to us and we appreciate your feedback and concern. Bluefly is rated an A+ with the Better Business Bureau (Source: BBB.org); Bluefly has been in business since 1998 (Source: Bluefly.com); Bluefly offers free returns and exchanges (Source: Bluefly.com); Bluefly offers discounts of up to 90% (Source: Business Insider); Bluefly ships to over 100 countries worldwide (Source: Bluefly.com) Bluefly ranks 14th among Designer Clothes sites. SAFETY NOTICE: ComplaintsBoard has analyzed Bluefly and determined that it has perfect credibility and is completely trustworthy, with a legitimacy rating of 94%. I made copies of all the paperwork Bluefly sent me (as is my SOP) including the packing slip, the back of the packing slip and the DHL label with the tracking number. You will receive either a FedEx SmartPost shipping label or a FedEx Ground shipping label, when generating your return. I bought an item two weeks ago and it arrived on Monday of last week. Ordered a pair of 8.5 style and co boots. I contacted customer service and explained what happened, they promised to resolve the issue as soon as possible. So, I called. Pieces sent back after the return period or without original packaging and the security tag attached, will not be refunded. My only recourse at this time is to now waste MORE of my time and cell phone minutes calling my financial institution for a chargeback. Independently owned. Bluefly offers fast and easy online returns. Three weeks to get my merchandise (that is the projected delivery date I am still waiting for delivery), shipped from Kentucky to California! If your package still has not shown up within the 3 business days of the delivery date, please reach out to us at flyrep@bluefly.com and we will look into it for you. I returned a pair of shoes due to the size issue on the next day I received my purchased. Write the return address on top left of a label if you're sending a package. CAUTION, Bluefly DEDUCTS $19.95 from your refund when you return an item. Bluefly Returns. 3. Return Address Labels Personalized, 1 Sheet = 30 Labels, 2.6"L x 1"H - Matte Finish Personalized Address Labels - Return Labels Personalize Self Adhesive - Custom Address Labels (Modern, Clear) 4.7 out of 5 stars 435. I will never place an order with this company again. Duties And Taxes Refund And no one from Bluefly contacted me about he issue. News. A huge scam about to go under! Your better of shopping elsewhere! This is horrible, especially since the item I ordered is defective (the zipper is broken). WHAT IS THE RETURNS POLICY Bluefly has resolved 7 complaints. Buyer Beware. Please contact us if you have any questions prior to placing your order. Bluefly are refusing to return my emails and of course the customer service number isn't "accepting calls". Here are 8 tips for writing great reviews. If the tracking information for yourpackagesays delivered and you have not received it, we recommend checking with any neighbors, housemates, or leasing offices who may have received the parcel on your behalf. They have no phone number and customer service do not respond. The complaint has been investigated and resolved to the customers satisfaction. About Bluefly. I did not notice that. Terrible attitude, condescending and I will truly never ever ever recommend or use this site again. If you don't feel comfortable ordering online you can private message us your best method of contact so a Bluefly member can reach out to you directly. That is the only way I can have my money back. Bluefly does not sell fake goods and any products not sold as Pre Owned should arrive like new. My Bluefly purse is my favorite. When I contacted them they said they didn't have sweaters in my size, so they decided to send me items which were in stock. This better-than-thou attitude is astonishing as they're in wrong in the first place. Wasted my money. Worst customer service ever!!!!! *Note: please allow extra time for shipments to Hawaii & Alaska, shipping may take 30 days. Return Time Frames May Vary And Are Indicated With Each Items Description. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers. When I finally ordered and got the package, my dresses were much bigger, even though I ordered them in the M size. After the investigation, if the package still has not shown up within 5 business days of the delivery date then we will file a claim for you. Be advised that returns must be tendered to the carrier within 7 days of RMA issuance or the package will be returned to you without a refund being processed. I have proves ( USPS tracking 9461236897846278908850 and 9461236897846281217994) that returns are received on 11/16/2020. Amazingly they keep saying 'only one refund per account'. Shipping to my house: $7, return shipping using Blue fly required label $19.95 + $1 insurance. Simply appalling. They provide excellent customer service. I would not ever buy from them again. I did not receive my parcel sent from UPS. Bluefly.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. I had the item authenticated by a third party yet their customer service team have been extremely abusive and rude denying the determination and refusing a full refund. Thank you for reaching out to us and we can definitely look into this for you! *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Thanks again. About. When a gift is returned, store credit will be issued to the Gift recipient's Bluefly account. Print your name in large legible letters on the first line in the top left corner of the envelope. Get started - it's free. I made an order as a guest Hi Glitt! If you see a link that says "Click here for Returns," please contact customer service at flyrep@bluefly.com to start your return. Bluefly already went out of business, once back in 2019. I haven't received my shoes yet. I have a UPS return receipt (uploaded) showing the return I sent back to them SHOWING that their facility received my return and they still have not credited me. I received them and they were the same color as the original shoes I ordered in the wrong box. Depending on where your item is shipping from, it is possible that your order may arrive in multiple shipments. Once the order has cleared processing, pending availability, and credit card authorization, the delivery company will contact you to schedule a delivery appointment. it does not state under details for several of your designer handbags? To retrieve or reset your password, clickthe account iconat the top right of any page and click 'Forgot Password?.' Bluefly's headquarters is in Florida, United States of America. Do not buy from here, $20.95 fee deducted from return for shipping, Never again I hope the pandemic put them out of business, 0 stars if I could, stay far away from them, What are the all around quality of the watches and shipping. Do yourself a favor any do not do business with this company. I filed a BBB complaint but the follow up is poor. Return shipping is free when you use our pre-paid FedEx SmartPost domestic return label and choose to have your return total refunded in the form of Bluefly store credit. I ordered shoes and they were excellent quality but too large. I have no idea how that even happened but I'm very disappointed with Bluefly because they provided no help and refused to fix their own mistake. Pieces Sent Back After The Return Period Or Without Original Packaging And The Security Tag Attached, Will Not Be Refunded. I am looking for a set of summer bridesmate style dresses and i need a dozen of them. We do not accept cash, checks or cash-on-delivery (C.O.D.). I spoke with a supervisor today who (once again) agrees that I am due the money but says the "credit department" MAY or MAY NOT refund me the additional amount owed and there's nothing he can do about it. Returning Heavy Or Bulky Items I wish I knew, and need to find a solution soon. Only 30% of 0 complaints were resolved. I could not find a "forget password" button, so I contacted their support team. Call Bluefly.com customer service faster with GetHuman. Depending on the item's return policy, we are happy to accept the item(s) you have ordered once they have been received. Fragrance and skincare returns are accepted on merchandise that is in original, unopened and unused condition (including all packaging) within 21 days from shipment date. Would love to hear from someone if this is standard practice here, but unfortunately other reviews online seem to show similar issues. Tip for consumers:There is a $20 per item return fee which they don't tell you about. Oh well, I think I know what to do, I will just return my order and request a refund, but think twice before ordering from them. Please note- Outbound shipping charges are not refunded when making a return. Thanks thinksnow! Please allow 5 to 10 business days for package transit, plus an additional 2 to 3 business days for processing after receipt at our Fulfillment Center. The Company sells designer and brand name apparel and accessories via its web site, as well as provides fashion tips, trends, and advice. I purchased shoes from them, didn't like them. i always put them in their case, didn't drop them, didn't step on them, didn't sit on them, cleaned them - essentially i took very good care of them. Bluefly has a rating of 3.07 stars from 641 reviews, indicating that most customers are generally satisfied with their purchases. In order to receive your refund, please follow the RMA instructions, package products separately, and apply the appropriate shipping label to each return. The item was returned to Bluefly.com using the prepaid **** return label Bluefly.com provided me with, *****, on 06/21/22. THIS IS RIDICOLOUS ! The bathing suit was 27.94, they ripped me off with the label sent. Hi Nancy, The return label will appear as an attachment at the bottom of your email confirmation. Fill out the form to receive a return authorization number and pre-paid domestic return shipping label. Bluefly has a rating of 3.07 stars from 642 reviews, indicating that most customers are generally satisfied with their purchases. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. We will refund the purchase price less shipping costs. Paypal, method of payment, said 'this purchase is not covered' so they won't refund eitherI wonder why? That is not right. Find out how we combat fake reviews. I'd check a couple other shops before I go ahead here. Not to mention they charged some extra for shipping without my permission. -Bluefly Team, Hello Scott, My order details: *Important Note: Late returns will not be accepted past their indicated returns period and no refund will be issued. Even an exchange for a different size won't save you on the return fee. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 3 social media accounts. I have now opened a case with PayPal but stay far away from them! BBB is here to help. How do you know the package is lost? Shipping charges are not refundable.Return Time Frames May Vary And Are Indicated With Each Items Description. We also ensure all reviews are published without moderation. Do NOT give this company your money. Ridiculous! Contact Thank you for reaching out to us and we hope to hear from you soon. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. The Bluefly.com return policy is very unclear and seems a bit arbitrary. Bluefly offers men and women's clothing, shoes, handbags, jewelry, and . Even if you have to pay more, skip this horrible web seller. Refer to Returning General Merchandise for information on how to create a return authorization number. Please be sure to follow the directions given for each product you are trying to return. BBB reports on known marketplace practices. This is fraud. We proudly stand behind all of our products' authenticity. Hi Cam, They don't take ANY responsibility and they even accuse YOU of being dishonest even if you provide solid evidence! Cannot trust their system and will never use Bluefly again.
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