If you require a card reader device, please give us a call. Problems with your mobile network coverage or signal could also stop or delay you receiving it. After creating a password, we strongly recommend downloading the HSBC Malaysia Mobile Banking app and activating your Mobile Secure Key as you'll no longer need a physical Security Device. HSBC will continue to use your mobile phone number in line with its terms and conditions and any preferences you've registered with them. If we've sent a one-time passcode to you, you'll need to enter it on the Verified by Visa screen when prompted. It's easy to share your ideas, stay informed and join the conversation. Upload supporting documents for a loan application. From 30 July 2021 onwards, your Mobile Secure Key will work on only one mobile device at a time. After replying, please check if the transaction has been completed. The overpaid amount will be saved in your credit card account as a credit balance. Alternatively, you can find, lock, or erase your device using Android Device Manager. Pending transactions are subject to change until the final transaction amount has been processed and posted. For transactions conducted using NFC technology, the limit depends on the setting of the contactless terminal. There will be no limit for transactions conducted using Magnetic Secure Transmission (MST) technology. Can I switch back to my physical Security Device if I don't like using Mobile Secure Key? 2023. When should I report lost and stolen credit card incidents? Your monthly credit card statement will tell you when your RewardCash is due to expire. The exchange rate used will be the HSBC Exchange Rate applicable at the time your wire transfer is processed. If a foreign currency is billed, then the Hong Kong dollars (for a Hong Kong dollar card) or US dollars (for a US dollar card) equivalent amount will be billed after a currency conversion at a rate of exchange determined by reference to the exchange rate adopted by Visa/MasterCard on the date of conversion. Currently, credit card payments for tunnels and certain carparks count as "offline transactions". For UnionPay Dual Currency Card and HSBC PulseUnionPay Dual Currency Diamond Card, all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. What kinds of transactions are shown in "Pay with RC"? Can I cancel the document upload while it is in progress? Can additional cardholders apply for Samsung Pay? Update your operating system, web browser and HSBC HK Mobile Banking app to their latest versions to keep them secure. Once you logged on, you will be able to view your credit card account transactions details (current and latest statements) as well as RewardCash earned, redeemed and expiry dates. For example, if transferring RM245.00 to payee's account number 01234567890, please enter 789024500. Which devices are compatible with Samsung Pay? You should then compare the outstanding handling fee and early repayment fee and consider carefully before making a decision of repaying early or not. You can register offers and promotions on "Discover". No, you won't need to enter your PIN for making purchase transactionsifyour credit cardwasissued to you by us in Hong Kong. HSBC Advance and HSBC Personal Banking. Once you've activated your Security Device, it will be required every time you wish to access HSBC's online banking regardless of your location. For some of the contactless terminals, there is no transaction limit and you can transact up to your available credit limit; for some others, there might be a transaction limit of HK$500 or HK$1,000. Alternatively, you can consider switching to another option which is a digital version of security device called Mobile Secure Key. Will interest be charged on my Cash Instalment Plan? To check, call on Premier+44 1534 616 313,Advance+44 1534 616 212. What happens if I enter the wrong verification code 3 times in a row? If you're using a Mastercard, you'll also find your card's CVC or CVC2 code on the right-hand side of the . For added security, you will be asked to unlock your device for certain payments from time to time. You do not need internet access to make purchases on Samsung Pay. From 8 June 2021, we'll no longer issue a physical Security Device to our banking customers, except for those who fall under our exceptional criteria who can request a physical Security Device for free. That amount already includes all the applicable charges and no extra charge will be charged by the Bank. Can additional cardholders apply for Google Pay? HSBC adopts the latest internet security measure with the adoption of EV SSL Certificate (Extended Validation SSL Certificate). Can I view my registration record on the Reward+ or my tablet? 1. Please refer the following table for details: , all card transactions effected in currencies other than Renminbi and Hong Kong dollars will be debited to the Hong Kong dollar sub-account after conversion into Hong Kong dollars at a rate of exchange determined by reference to the exchange rate adopted by UnionPay on the date of conversion. You'll need to take your documents to your local branch. Note that such option is a direct arrangement offered by the overseas merchants or online stores but not the Bank. Please ensure that you remove your card(s) from any device before selling, repairing, or disposing of them. a laptop, tablet etc.) Do not jailbreak or root your devices. Although you cannot use "Pay with RC" on Reward+, you can still use your RewardCash via all other channels. Install and update your security software promptly, download and update your apps via reliable sources such as the app store for your device only. If you have any issues or would like to check what details are on your joint account, call HSBC on Premier+44 1534 616 313,Advance+44 1534 616 212. If you have lost your device along with your Mobile Credit Card, please report to the bank using the telephone numbers on the back of your HSBC Credit Card as soon as possible. In addition, if you are the primary cardholder, our right will extend to the outstanding balance on the Card Account of any Additional Cardholder. Is there any transaction limits when using contactless payment function? Huawei and Honor smartphones, which do not support Google Play Store, Contact our call centre to deactivate your physical Security Device and ask for a new physical Security Device to be sent to you with replacement and delivery charges, After receiving the new physical Security Device, log on to online banking and you'll be prompted to create a new password, Alternatively, you can visit your nearest branch to request a replacement Security Device and then create a password in online banking. After you tap the heart symbol at the corner of an offer shown on "Discover", the offer will be saved in "All Favourites". HSBC Jade and HSBC Premier customers can call 2233 3033 and 2233 3322 respectively. If a you submit an address change and only select specific accounts (and have not selected 'Use this address for all correspondence'), the address change will apply at an account . I have changed my password. No. To set your HSBC credit card as default, go to Google Pay app, select the card and tap "Set as default card" Moreover, you can also go to Settings> Google> Google Pay and select your HSBC credit card to make it the default card. Samsung Pay can be used at almost any merchants accepting credit card. Do I need to connect to internet when I am using Apple Pay? The use of Samsung Pay will be governed by a new mobile credit card addendum to credit card cardholder agreement which will need to be accepted during service application. If you tap the "Account" function, you will be required to log on using your current PIB log on details. When do I need the re-authentication code? No interestwill be charged on yourCash Instalment Plan if you makefull repayment of the credit card's statement balance on or before the payment due date of each month; otherwise, interest which is calculated based on the prevailing interest rate applicable to the credit card account will be levied on all the outstanding balances. Add your HSBC credit card to Samsung Pay app to make transactions with your Samsung device in stores or in app. This is an important part of keeping you safe when you use your card online. What if I have difficulty in the repayment? From 8th June 2021, you won't be able to access the HSBC Malaysia Mobile Banking app without activating the Mobile Secure Key. Verification - HSBC UK Online ID verification You can securely provide your ID and proof of address documents with our online tool in less than 5 minutes. Yes, you can add your card to your device to use Apple Pay. For device purchase from Hong Kong and Macau, you will need to install a Hong Kong SIM card to use Samsung Pay. The code now needs to be sent to a mobile phone number. Is the 6-digit verification code made of numbers or a combination of letters and numbers? No, once you switch to the Mobile Secure Key, your physical Security Device is deactivated and you cannot use it. The name of the certificate owner (The Hongkong and Shanghai Banking Corporation Limited) will be displayed either on the URL address bar or near the top of the browser. Copyright. Unfortunately, we can't accept a tenancy agreement online. Any of the below personal HKD HSBC Visa and MasterCard credit cards are eligible for Samsung Pay: HSBC Premier MasterCard Credit Card, Visa Signature Card, Visa Platinum Card, green Credit Card, Visa Gold Card, Visa Card, iCan Card, Master Gold Card and Master Card. There are a few ways you can register or update your mobile number with us, depending on your card type. To add your card to Google Pay, just complete the simple steps for your compatible device as below: 1) Open the Google Pay app on your device. If your application is approved, we'll send out your new credit card within3-5 working days. If your application is successful,an SMS/email/letter notification will be sent to you. By continuing to browse this site, you give consent for cookies to be used. It provides a simple and secure way to pay using your compatible Android devices. The first card you add to Google Pay app is your default card. How can I report a lost / stolen credit card and request a replacement on the HSBC HK Mobile Banking app? Depending on the model of your device, you may be able to turn off the NFC function when you are not using the Mobile Credit Card. If you're overseas or using overseas telecommunication service providers, your service provider might charge you. This service is to help you protect your account against financial crime when you make online transactions with merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment. State Bank Of India. If we do not receive the minimum payment due on or before the payment due date, we'll charge this fee to your credit card. It's similar to the physical device but integrated into the HSBC Malaysia Mobile Banking app. What you need to do is simply logon to Reward+ with your current PIB log on details and you can then pay a statement or transaction with RewardCash anytime, anywhere. We're here to help you. Please refer to RewardCash related webpages for the latest information. If you're abroad and using an overseas telecommunication service provider, you may not receive international SMSes if your provider does not support it. Your Samsung Pay will be cancelled together with the plastic card. Your behavioural biometrics can't be copied by other people, so this type of check helps make your online card payments more secure. No. Please check whichdocuments we can accept in a branch. WhatshouldI do if a merchant asks formyPINwhen I makea purchase? Step 1: Open the HSBC Malaysia Mobile Banking app (but don't log on). You can use Apple Pay in stores with Visa payWave, MasterCard contactless or UnionPay QuickPass payment terminals. If your additional cardholder applies for the Samsung Pay successfully, both you and your cardholder will receive an email confirmation on the service. Have questions about Mobile Secure Key? Enter the last 4 digit of the payee's account number, followed by transfer amount, including cent, and select 'authorise'. If you made the payment and you're sure the transaction is genuine, reply "Y" or "Yes". If you can't confirm your purchases using the SMS option, we've introduced a new card reader option. Once Mobile Security Key is activated, your physical Security Device will be deactivated immediately. Cross-Border Disclosure. The Mobile Secure Key ensures only you can access your accounts. and a mobile phone that can receive text messages by SMS or a device where you can receive email. We will send you an Acknowledgement Letter within 10 working days after receiving your request. Ireland National Sort Code (NSC) API Lookup. Who do I contact? We can arrange a replacement card with contactless payment function for you. For an easy to follow visual guide, refer to how to generate a security code. We're updating this process in line with Payment Services Regulations. Card transactions which are effected in currencies other than Hong Kong dollars (for a Hong Kong dollar card) and US dollars (for a US dollar card) will be debited to the Card Account after conversion into Hong Kong or US dollars, as appropriate, at a rate of exchange determined by reference to the exchange rate adopted by Visa/MasterCard on the date of conversion. You can now bank from home with ease and peace of mind. Hence, without internet connection or WiFi, security codes can be generated anywhere around the world with the HSBC Malaysia Mobile Banking app. Enter the 6 digit security code displayed to you on the new Security Device and click "continue" Now you are successfully logged on; Transaction verification in online banking (updated as of October 2020): This will help prevent unauthorised parties from completing transactions using verification codes sent to your mobile phone in the event they have your credit card information. Read message Reward+ only records the offers that are registered on Reward+. Jammu And Kashmir Bank Ltd. Kotak Mahindra Bank Ltd. Oriental Bank Of Commerce. Why can't I use my HSBC credit card at tunnels and some carparks? Your code protects your bank account from hackers and thieves. For example: Credit cards under your name: Card 1: HSBC Visa Signature primary card 50 RC Card 2: HSBC Visa Signature primary PLC 20 RC Additional cards issued by you: Card 3: HSBC Visa Signature additional card 15 RC Card 4: HSBC Visa Signature additional PLC 10 RC Total RC available for your use: 95 RC. You can call us on 2233 3000 to report loss of your device. Do I need to provide supporting documents to apply for the Cash Instalment Plan? No, you won't be able to complete online transactions with your HSBC credit card at merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment if you don't have a valid mobile number in our records. Howdo Iapplytomake an early repaymentonthe total outstanding amountof mySpending Instalment Plan? Click Continue and follow onscreen instructions. contain special characters (except _.@-+!#[]()~). You don't need to register for the service. Choose encrypted networks when you use Wi-Fi and remove unnecessary Wi-Fi connection settings. The Security Device has been designed to be small, light and easily transportable. HSBC personal credit cards cardholders are eligible to participate in the RewardCash Programmes. If you're travelling to mainland China or abroad, please turn on your mobile phone and activate your roaming service so you can receive verification codes to complete your online transactions. No, you can only have either a physical Security Device or the Mobile Secure Key. Where can I report the incident and request a replacement? No we'll simply send a one-time passcode to you by text message or email if we need to check it's you making an online purchase you then just need to follow the on-screen instructions. How can I pay the remaining balance? Why I cannot use Samsung Pay even my mobile phone comes with the app? How do I set my HSBC credit card as the default card for Samsung Pay? You can choose to make early repayment, however, the total amount of outstanding monthly handling fee for the remaining Instalment Period plus any interest (if applicable) and an administration fee of HKD300 will be charged. Please contact our call centre 24-hour online banking hotline or send us an email through the 'contact us' function in our website:www.hsbc.com.my/www.hsbcamanah.com.myimmediately for deactivation. You might also consider removing all your data (including Google Pays payment information) by factory reset or suspending your cards by Android Device Manager (https://www.google.com/android/devicemanager). Our website doesn't support your browser so please upgrade. What is this and why is it required? Internet access is required during setup or to refresh the information of your past transactions. And unlike credit cards, on iPhone and iPad every payment requires Touch ID or a passcode, and Apple Watch must be unlocked - so only you can make payments from your device. After you have registered an offer with any one of your cards, all other cards (primary and additional) issued by you will be automatically registered with the offer, so you don't need to register again. Can I use Apple Pay with a jailbroken device? If you ask for the code to be resent twice in a row without entering the correct verification code, you won't be able to complete the transaction. Then click Continue. Take clear pictures of your ID documents and upload them. Follow the on-screen instructions to enter your payee details, payment amount, and when you would like the payment to occur (future-dated or recurring). HSBC UK Help Fraud and security centre Verification You will enjoy a perpetual annual fee waiver on the HSBC Premier primary credit card and all of the additional credit cards by providing the Integrated account number (HSBC Premier). How would the Bank charge me? Also, online bill payment transactions under bill type of policy loan repayment to insurance companies made with any credit card will no longer be eligible for RewardCash. Once we've received your request, we'll need about 3 working days to process it before you can use the Verification Code for Online Transaction Service with your updated mobile number. For US dollar or Dual Currency Credit Card Renminbi sub-accounts, you'll need to spend US$30 or RMB250 respectively to earn $1 RewardCash. During the payment process, a pop-up will ask you to confirm your payment using your card reader or a one-time passcode (OTP). We are entitled to transfer or set off any money standing to the credit of any other account which you maintain with us in or towards settlement of your liability to us. Can I cancel my "Pay with RC" instructions after they've been confirmed? The address on your childs application must match the address we hold for you. Scan your HSBC credit card information, or enter the details manually. I received your notification about contactless payment function. To complete your purchase, just confirm your passcode when prompted. Where can I upload documents for a loan application? Note that such option is a direct arrangement offered by the overseas merchants or online stores but not the Bank. "Discover" displays all the latest offers and promotions of HSBC credit cards as well as offers and promotions exclusive to Reward+. Payments made using the "Pay with RC" function can't be cancelled or amended once they're confirmed. Can I keep using Apple Pay if I cancel my linked HSBC plastic card? Each one-time passcode can only be used for a single online purchase so we'll send a new one each time you make an online purchase. We recommend downloading the HSBC Malaysia Mobile Banking app and using the Mobile Secure Key instead. Yes, Mobile Secure Key works offline. The changes will look slightly different depending on the browser you use: PDF, JPEG, GIF or TIFF files are accepted. Please refer to the below card images for the location of the contactless sign on your card. You'll need to enter a verification code sent to your registered mobile number by SMS to complete online transactions with certain merchants. When you use your credit or debit card online, we may ask you to confirm the payment to make it harder for fraudsters to make payments without your knowledge. Where can I use contactless payment function in HK? "Pay with RC" is an exclusive function available on Reward+. State Bank Of Hyderabad. If you experience any problems in receiving the one-time passcode, please give HSBC a call on Premier+44 1534 616 313,Advance+44 1534 616 212. Choose a section to give feedback on. The current standard redemption rate is $1 RC = HK$1. The payment record or the credit limit of the credit card (if applicable) will be updated on a real time basis. For added security, you'll have to set a 6-digit PIN during the activation process and this PIN will be required to unlock your Security Device before you can use it. This website is provided by HSBC Bank plc, Jersey branch. Yes, additional cardholders can apply for Apple Pay using their additional cards. If a 'NEW PIN not SAFE' message appears on your Security Device, this means the PIN you've entered is not random enough and can easily be guessed, such as repeating or sequential numbers (eg: 111111, 123456, 543210). If you dont want to receive these reminders, you can disable the notification anytime via "Settings". You can always amend the auto-filled RC amount. In this case, you will need to arrange payment of the outstanding amount by other available repayment methods such as cash deposit, PIB online transfer, cheque deposit, or over the counter payment. You can remove your card by selecting the card in the Samsung Pay app, then tap "delete card" in the menu at the top right hand corner. Transaction limit depends on the setting of the contactless terminal. Within UAE: 600 55 HSBC (600 55 4722) Outside UAE: +971 4 228 8007. We can accept a tenancy agreement, from a known letting agency, if you take it to your local branch. That way, even if your credit card information has been disclosed to unauthorised parties for any reason, they won't be able to make online transactions with your credit card. We're moving away from entering characters from your Verified by Visa/Mastercard ID Check password to a one-time passcode sent by text message which is designed to be more effective at preventing fraud. No, you'll only need to use a verification code when you make online transactions with merchants that support Visa Secure, Mastercard ID Check or UnionPay Online Payment. With the above, you can proceed to add a card to Apple Pay to enjoy the fast, easy and private way to pay. 2.Enter Digital Secure key password. (You can use it either as proof of address or proof of ID, not both) A bill: council tax (dated within the last 13 months) or utility (dated within the last 4 months). All of the following purchase transactions (made or settled in HKD) will be shown: 1) Transactions you have just made but processing remain pending 2) Posted transactions that have been processed but are not yet shown in the latest statement 3) Billed transactions that are shown in the latest statement. All other outstanding credit card balance including card purchases and cash advances will be subject to the interest rates and finance charges as set out in the Tariff Guide. To generate a security code for log on, transactions or re-authenticate, select 'Generate a security code' and enter your 6-digit PIN or biometric credentials. The changes to online card payments are being introduced due to new Payment Services Regulations. You can withdraw money from your HSBC credit card account to your designated HSBC personal bank account with no supporting documents. Please ensure that you remove your card(s) from any device before selling, exchanging, or disposing of them. Incorrect or missing information may lead to delays to your International Wire Transfer so its important to double-check that your wire transfer details are correct. Our website doesn't support your browser so please upgrade. We have introduced extra security to do a 'double check', known as 2 factor authentication, to make sure it's you making the payment. Your physical card details are not stored by Samsung Pay. An application reference number will be displayed after you have submitted your application online. Scenario: payee/beneficiary account number/bill reference number with 8 or more digits. Can I still access my HSBC Malaysia Mobile Banking app if I'm a Security Device user? You can see the full details of how this fee is calculated in our guide to general banking tariffs. How can I check my contactless payment transactions? 3. To protect your card, keep your device under your personal control at all times and do not let others to unlock your device and do not store anyone elses fingerprint or biometric credentials in your device, or else they might be able to make transactions without your authorization. Will I earn RewardCash when I make Internet bill payments? Unfortunately, Huawei and Honor smartphones do not support the Google Play Store, so you won't be able to access the HSBC Malaysia Mobile Banking app or use Mobile Secure Key. Otherwise, your eStatement will be sent to your designated email address protected by password. You'll need to generate a transaction verification code whenever you make a payment or transfer to another person or company. If you have registered for a particular fund, you can also check its yield and price data. You can enter payments accurately by searching our comprehensive list of banks and clearing codes, which can be filtered by country and city.