The stitching is so bad I would be embarrassed to leave the house. Longitude: -117.8989835. What a waste of money. Exclusive Offers Sent Right to Your Inbox. Military Discount available for Active, Reserve and Veteran U.S. Military Personnel, Store Hours(EST): M-F 10am to 9pm, Sat & Sun Closed. Use tools such as a sizing questionnaire to help buyers determine their size before buying. On all orders over $75! Most of products can be returned for a full refund within 30 daysfrom the date of purchase.Customer is responsible for shipping cost associated with the return of the product.Refunds will be applied to your account once the item(s) has been received and inspected by our warehouse team. 0000039677 00000 n Use the Gift Return form and follow the steps outlined below. 32 seats. -Custom made or special order items (Example: fabric changes) ECommerce sales are growing, reaching roughly $768 billion in 2021, but that meanseCommerce returnsare also on the rise. The average eCommerce return rate is 30%. 90 Day No Sweat Returns. A custom order can include but is not limited to any changes to the item (fabric color or finish color, etc.). Securely tape your shipment closed. Returns processing generally costs more than other aspects of the fulfillment process. Anyone can write a Trustpilot review. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. When I received the courier, I couldn't wait to see it. The wig I received bore little resemblance to the photo I ordered from. If you have multiple open-box returns of the same item, you might want to open a new SKU and offer it as a sale item on your website. Very suitable and recommended! Remove or black out any other labels. Claim your profile to access Trustpilots free business tools and connect with customers. All rights reserved. We recommend choosing a carrier that provides tracking information. Made to order item, special and custom orders are not returnable. Warehouse Direct USA shall have the right, at its sole discretion, to modify, add or remove any terms or conditions of these Return Policy without notice or liability to you. You will be prompted to enter your payment details before completing the online form. ! WarehouseDirectUSA.com All Rights Reserved. 0000000936 00000 n After putting it on, I was stunned. There must be some way we can make it common knowledge not to purchase from these people. Pissed me off these are the same defective wigs you can buy on TEMU for $10. We found 2 individuals connected to 18555 Gale Ave, City of Industry CA 91748. 2. 0000020819 00000 n This is so messed up that I don't even trust they will give my $ back at this point, so I might as well keep them and save them for Halloween, so disappointed. Free return shipping does not apply to sticks, shafts, hockey goals, wheeled gear bags, case quantities and drop ship items. 18555 Gale Ave City of Industry, CA 91748-1339 Get Directions File a Complaint BBB Rating & Accreditation This business is not BBB Accredited Search for Accredited Related Categories. 0000021115 00000 n Some people write this address as 18555 Gale Aven, City of Industry, CA 91748. Drop the box off at any authorized UPS Service Station or UPS building. Figures it's CHINA crap! 47. In addition, search the neighborhood to find your neighbors' names, phone numbers, and addresses. Verification can help ensure real people write reviews about real companies. You can improve returns processing by working with your 3PL to ensure that your processes mesh with theirs. Products returned in used or worn condition within 90 days from the original invoice date are eligible to receive a store credit minus a 10% restocking fee. All other marks contained herein are the property of their respective owners. We will match or beat any posted price advertised in-store. YP, the YP logo and all other YP marks contained herein are trademarks of YP LLC and/or YP affiliated companies. Online shoppers feel more comfortable buying when they know that returns will be easy. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. The next step is to check the actual item for damage. JavaScript seems to be disabled in your browser. Pre-paid return shipping is valid only in the contiguous 48 United States. We cannot cancel an order unless we receive your request in writing to prior to shipment. Please note that orders can only be canceled before it has been shipped. Instead of revenue coming in, youre sending refunds back to the consumer. Fill out the return form below, checking the box that tells us if you would like to receive a refund, make an exchange, or receive store credit. The Registered Agent on file for this company is Wei Duan and is located at 18555 Gale Ave, City Of Industry, CA 91748. I have lost my money and I do hope no one else will. Their e-mail confirming the sale does not show my transaction detail. 0000015933 00000 n Please see the exclusions section below for a full list. Copyright 2023 Red Stag Fulfillment. ********* delivered the wrong merchandise. Running Warehouse wants you to be completely satisfied with your purchase. Contact Infiniti Enterprise LLC for more information. Get Directions. Directions Advertisement. It took over 2 months for delivery. Should a product be listed at an incorrect price or presented with incorrect information due to typographical error or error in pricing or product information received from our manufacturers and distributors, Warehouse Direct USA reserves the right to refuse or cancel any furniture orders placed at incorrect prices. Its essential to understand the process so you can manage it well. The best way to reduce eCommerce returns is good communication in your online store. 176 32 She lied to me and emailed they would not. I first emailed this company to make sure the wigs were not coming from China. document.getElementById("ak_js_1").setAttribute("value",(new Date()).getTime()); Hi Robert, The best way for you (and anyone) to speak with us is to use the blue button at the top right of the page, or to call the phone number thats both at the very top and very bottom of the page. Please anyone buying on their website be careful they are fake website. If your item arrives damaged,defective,incorrect items you can initiate a return for defective item(s) within 30 days of receipt for a full refund. It goes against our guidelines to offer incentives for reviews. For your convenience, we offer the easy way to complete a return. 18555 Gale Ave. City of Industry, CA 91748-1339. After this time frame has elapsed and no delivery has been scheduled the order will be returned and refunded under our Return Policy. I lost my hair to cancer and wanted a pretty wig for my wedding in July and got this Halloween costume-looking wig in the mail! I got my order 5 days ago. The wig is good, when the hair is combed, almost do not break out. Im not happy with the wigs that I orderedthose wigs are not like the pictures and video that I saw in the website. City of Industry, CA 91748, 18555 Gale Ave, California, City of Industry, CA 91748, 18588 Gale Ave, California, City of Industry, CA 91748, 18645 Gale Ave, California, City of Industry, CA 91748, 18611 Gale Ave, California, : 91748, Coiner Ct, California, Rowland Heights, United States, Rowland Heights, City of Industry, CA 91748, 18623 Gale Ave, California, City of Industry, CA 91748, 18551 Gale Ave, California, City of Industry, CA 91748, 18567 Gale Ave, California, Average company rating - 1.6 based on 8 reviews and 7 ratings. B, Wanliye, Science & Technology Park, Fuhai St., Baoan District, Shenzhen, China 518103; tel #18046302173. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Please note that unless the return or exchange is a result of an error on our part, we cannot credit shipping or handling charges. 0000001138 00000 n If for any reason, you are not satisfied with your purchase, we will gladly accept your return request on most brands within 7 days of receiving your item(s). If you read below, I had the same experience of receiving what they are calling wigs. Return is same price as what I paid for the wig. Returns processing is the least fun part of running an eCommerce business. We use dedicated people and clever technology to safeguard our platform. The form tells the warehouse what to expect. They do not want to refund the purchase price. Awa Inc.18535 East Gale Ave. at CITY OF INDUSTRY CA 91748 U.S.A. hb``a`` P0p@bi^hMmFN /ixIj# 5pY6Ad Zc endstream endobj 206 0 obj <>/Filter/FlateDecode/Index[6 170]/Length 28/Size 176/Type/XRef/W[1 1 1]>>stream Those outside this area should email info@runningwarehouse.com for return instructions. I ordered 2 of the same wig, different lengths. 18555 Gale Ave, City Of Industry, CA 91748, View similar Musical Instruments-Wholesale & Manufacturers, Musical Instruments-Wholesale & Manufacturers, Do Not Sell or Share My Personal Information. As soon as I opened the box I was devastated and knew the wigs were pure crap, I mean Halloween would be the only time I would ever let myself wear them. Simply note any damage upon delivery and contact us immediately. Please note that while we want you to be happy with your purchases, an excessive number of used returns within a twelve-month period may limit your eligibility for exchanges or store credit. In order to properly return the item, it must be in new, unused, and unassembled condition, securely packaged inside its original packaging. Contact us for details. Promoted placement and improved company listing. Color, the length corresponds to the photos of the seller. Orders shipped to international, APO/FPO, Alaskan or Hawaiian addresses or U.S. territories are not eligible for the free return shipping offer. See a problem? International Association of Better Business Bureaus. One-way freight charges also are applied to promotionally reduced or free shipping items. Low rent. I like the softness of the the hair. Keep an eye on your bottom line and adjust your pricing as needed to cover returns processing costs. All returned items must be repacked and returned in their original packaging for protection. Returns processing is an integral part of your eCommerce business. You can ship the item(s) back yourself with the generated shipping label from your order number. Atlanta, GA. People around me are complimenting me. *Price comparisons are based on the Manufacturer's Suggested Retail Price ("MSRP") or Original Selling Price. Wig shown in photos is NOT what you will receive. 0000007992 00000 n 0000007510 00000 n Is this your business? When I received the wigs I thought it was a joke, the wigs were like something they wear on SNL to make fun of celebs. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Make sure your product descriptions are clear. To obtain the return address has been a nightmare. Once that buyer experiences the quality of your merchandise, they may be willing to pay full price in the future. BEWARE! -Mattresses If you only have a dozen or two of the same open-box item, it can be hard to track exactly how many you have in stock. Securely tape your shipment closed. Place the items you would like to return along with a copy of the "Running Warehouse Return and Exchange Instructions" form back into the original shipping box, soft pack, or similar shipping container. Product returned beyond 90 days may be eligible for exchange or store credit at our discretion. 2023, International Association of Better Business Bureaus, Inc., separately incorporated Better Business Bureau organizations in the US, Canada and Mexico and BBB Institute for Marketplace Trust, Inc. All rights reserved. This post was originally published in July 2020, and has been updated and republished on January 12, 2021 with new information, best practices, and coverage of 3PL returns processing. 2023 Trustpilot, Inc. All rights reserved. I ordered two wigs. Its hard to predict eCommerce return rates. Add Hours. We absolutely cannot accept furniture that has been assembled or used. Orders shipped to international, APO/FPO, Alaskan or Hawaiian addresses or U.S. territories are not eligible for the free return shipping offer. Be the first to review! 4#7$f[lD>s& irij,aBsQ;1Zs(.iR=!Ipcq$/Q>FF0M3VyfGBu qB|&I;ML4;xBSu,70\VBZgbql86W;7?B4e@8 d#3d%:7+N"k*uiUskp|0;:evi)f1M{Fv5; l>waa"l{?1UOMmbu#sC^AQPrI1]GQFQ-p+1xz{{oof8.|-YC$qq 7qt3HS 2 ae'4;ntK;gixb2k~ vW=\Ag ugog2"+` D endstream endobj 183 0 obj <>stream If the customer returns your product in its original box, the next step is to check the packaging for damage. BBB Business Profiles are subject to change at any time. Totally misleading to the consumer. Package your return appropriately, making sure to include your completed returns . Initial and return shipping costs will not be refunded. %PDF-1.4 % Attach the enclosed UPS return label to the outside of the box or soft pack. Please refer to our Return Procedure below. That will make them neat and crisp and ready for the next buyer. All positive reviews are fake. I would give ZERO stars if I could. Premium Wood Effortlessly adds unique character to your everyday carry. I couldn't believe it. I know how to style hairs and I dyed my own hair to match with the hair color of the system and it blends really well! Your costs will depend on youreCommerce fulfillmentcenter, what is involved in processing your returns, and your sales and returns volume. Running WarehouseAttn: Returns Department1295 Bluegrass Lakes Pkwy Alpharetta, GA 30004USA. Returns processing is an integral part of your eCommerce business. 0000016003 00000 n All defective merchandise is subject to inspection to determine if the issue is a result of a manufacturer's defect, normal wear and tear, or misuse. Running Warehouse wants you to be completely satisfied with your purchase. Please allow 1-2 weeks to process your return and refund. 0000030115 00000 n 4, 1st Floor, Bldg. I just wish I had read this page before I purchased. What are you looking for? The lace material makes me feel very comfortable. A successful reverse supply chain will place as much returned merchandise as possible for sale again online. Were experts in all kinds of product and order fulfillment, so its best to contact us and ask when youve got any questions. BBB reports on known marketplace practices. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. Warehouse Direct USA attempts to ensure accuracy with regards to product descriptions. 360 Parriot Place City of Industry CA 91744 (562) 843-2569 Macy's Logistics and Operations 15541 Gale Ave City of Industry CA 91745-1512 (626) 855-6249 Minuteman Transport Inc 14840 E. Proctor Ave. City of Industry CA 91715-0396 (800) 431-6087 Pacific Trading Company 6966 Caledonia Way Chino CA 91710 (909) 895-1118 ShipSaving In the rare case that your item(s) unfortunately arrive damaged or defective, replacements are usually offered at no charge. Share Contact. It must be in new condition with no damage and in its original packaging, no exceptions. Im still waiting for somebody to help me. Going in the TRASH. I feel like a complete fool buying the 2 BOGO beautiful wigs from this company from an ad that is trending on Pinterest. When returns come in, we follow the specifications set out by our clients. The Office/Medical Property at 18575 Gale Ave, City Of Industry, CA 91748 is currently available For Lease. I saved all my emails and am going to file a complaint with several federal agencies if they do not give me the return address and accept the return. Damaged packaging can include rips in plastic wrapping around the box as well. International customers please note: any customs fee incurred by Running Warehouse will be deducted from your refund. $2,058/mo is a fair market rent value set by HUDfor a two-bed apartment in Los Angeles County. Opened one and it looks nothing like the picture on the website. To receive an exchange or refund for the full value of your purchase, products must be returned in new, store-bought condition within 90 days from the . Any changes to this Terms and Conditions Agreement shall be effective immediately following the posting of such changes on this web site. 7. Write down the tracking number located on the return shipping label to track the progress of your package back to our warehouse. This is much higher than the returns rate for products bought in stores (5-10%). A good practice is to make your returns policy clear and easily accessible during the purchase process. Do You Really Need to Own Your Warehouse? 0000039420 00000 n For the best experience on our site, be sure to turn on Javascript in your browser. Products returned beyond 90 days from the original invoice date may be eligible to receive a store credit at the sole discretion of Running Warehouse.
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