Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. Holder understands and agrees that there are certain risks of injury, illness and/or death of entering the venue and/or attending the event, including, without limitation, objects flying into the spectator area during an event, special effects at an event, acts or omissions of other spectators and risks related to to the novel coronavirus SARS-CoV-2 and any resulting disease (together with any mutation, adaptation or variation thereof, COVID-19). Once you report the wrong delivery, a customer service representative will help resolve the issue by following the UPS Claims Management System guidelines and policies. Tickets for events may be sold through distribution points other than the Service, such as the venue or event organizer itself, which may have access to different tickets than are available on the Service. The recipient will then have to contact UPS to arrange a suitable delivery. In order to change the address on a UPS package, you will need to contact the sender and let them know the new address. Breach of these terms or rules could result in the termination of your license or right to attend the event without refund. Thank you for your time and patience. UPS will generally attempt to deliver a package three times before returning it to the sender. Do Not Sell or Share My Personal Information, Specify where at my home to leave packages, Deliver my packages to another address****, Deliver to a UPS Access Point location*. In order to collect your tickets at the box office, you will be asked for order confirmation, proof of identity and the Payment Method used for the transaction. This does not apply to "Adult Signature Required" deliveries. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). All scheduled actions including, but not limited to, purchases and listing expirations will be processed approximately at the date and time specified as indicated by the Services system clock. Delivery of the tickets shall be made in accordance with the Delivery of Tickets Section below.If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. For tickets to events located in the United States, the Service is operated by AXS Group LLC. You can do it all in one place. Refund policies of our Clients may vary; by purchasing a ticket, you agree to the refund policy of the associated Client. If you do not receive your tickets by 4/28/23 please email us directly for ticket to be manually sent to you. The artist announced the concerts in the middle of February, and I started applying for *** **** immediately. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. . Members are charged an additional fee for each confirmed 2-hour delivery window request. There is no charge for members with a UAP Preference to redirect all packages directly to a UPS Access Point location. By using the Service, you agree to the Privacy Policy and Terms of Use. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. There may be additional terms applicable to the sale and use of tickets listed on the Service, which will be disclosed to you during the purchase process. Skip Send Links Send. All ticket prices for events that occur in Canada are stated in Canadian Dollars. What is will call and how do I pick up my tickets? All ticket prices for events that occur in the United States are stated in U.S. Unfortunately, my **** application was checked and I could not get my passport back before the event date. Our sales fee will be assessed against you as the seller of any ticket(s) that are sold or offered for sale, as well as any taxes that may apply, both of which will be deducted from the transaction amount due to you. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. I offered to pay for ***** over night but they refuse. They shipped my tickets to the wrong address even after updating my address months before. You agree not to hold us liable for your failure to comply with any law or our failure to notify you of, or properly apply, any law. Not informing the purchaser of a "policy" until AFTER they purchase the product is not acceptable and now I am out $165.01. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_24',164,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[300,250],'remodelormove_com-leader-3','ezslot_25',164,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-leader-3-0_1');.leader-3-multi-164{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:250px;padding:0;text-align:center!important}If the package has been delivered to the wrong address and cannot be recovered, unfortunately you may need to reship the item and incur additional costs. You agree that the event for which you purchase or use tickets is a public event, that your appearance and actions inside and outside the venue where the event occurs are public in nature, and that you have no expectation of privacy with regard to your actions or conduct at the event. We act on behalf of a seller (our Client) when selling Primary tickets. 1 Reply GMHoodwink 24 days ago Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. On the first delivery attempt, a shipping label is left at the recipients door. Ticket Delivery. PROMOTION RESTRICTIONS. Any ticket issued via the Service is a revocable license. Your tickets will be delivered to you as indicated at the time of purchase, most frequently via mobile delivery to your AXS account. VIRTUAL (ONLINE) EVENTS. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. AXS was solely the method of delivery in this matter. if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_2',175,'0','0'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0');if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[320,50],'remodelormove_com-box-3','ezslot_3',175,'0','1'])};__ez_fad_position('div-gpt-ad-remodelormove_com-box-3-0_1');.box-3-multi-175{border:none!important;display:block!important;float:none!important;line-height:0;margin-bottom:7px!important;margin-left:auto!important;margin-right:auto!important;margin-top:7px!important;max-width:100%!important;min-height:50px;padding:0;text-align:center!important}However, depending on the order and your contract with UPS, you may have the opportunity to intercept the package and forward it to a different address. I also do not understand why they did not send with signature required. Upon further review I do not see where you were told that your refund was denied. Whats the difference between a dust extractor and a vacuum cleaner? **SurePost packages are upgraded to UPS Ground, which are delivered by UPS, not the U.S. According to the CDC, older adults and people of all ages with serious underlying medical conditions may be at higher risk of death or severe illness from COVID-19. Upon further review of your account I do see that your tickets for this event have been delivered to your AXS account. Any restrictions on transfer or resale will be communicated to you (e.g. All completed transactions are final, so please be sure that you have selected the proper event, tickets, or other items prior to completing your purchase. Be sure to keep the tracking information of the returned package in case the sender contacts you with any questions. Your phone is your ticket use the app at entry to get in. You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. Get personalized event announcements, updates, and reviews every week with the AXS.com event guide email. Please read this Agreement carefully, because it is a contract that affects your legal rights. By entering the venue for the event, each Holder agrees to the following: Each Holder agrees to comply with the following terms and conditions regarding tickets and attendance at an event: If you have any questions regarding this Agreement, please contact us at [emailprotected] or by mail at: AXS GROUP LLC425 West 11th Street, Suite 100Los Angeles, CA 90015Attn: Purchase Agreement - AXS888.929.7849. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. Why? If we deem, in our sole discretion, that a listing, transfer and/or transaction violates the law, this Agreement or the terms and conditions or other rules of our Client, we may cancel such listing, transfer and/or transaction. Get Shipping Help. Members are charged an additional fee for each confirmed 2-hour delivery window request. Our Clients may potentially release additional tickets during presale, onsale, or any other time up to the day of the event. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. On 3/20/23 I received the following email. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. I did not approve a second charge they're impossible to get a hold of idk what else to do. You agree that we may perform these actions, including, but not limited to, addition or correction of account profile information, addition of additional forms of electronic identification to your account, transferring tickets to others, listing tickets for sale, and/or purchasing tickets. If the tickets were not received then we would now need change your order to Will Call. I am just so upset. Version: 4158d852533f5a331638ba4ebbe3302f6ac62b32 Build Mode: production . To read the updated Privacy Policy, please. They will ask you to return the package to the sender. Use our FAQ Hub to easily access our most-asked questions about tracking, delivery, account management, billingand much more. Well guide you through the process. Note: UPS Delivery Intercept is available within the U.S. and Puerto Rico. How do I change my delivery? 3. If you need to change or correct a delivery address before the package is delivered, log in to your FedEx account, go to our tracking page, and follow these steps: Enter your tracking number or reference number. Holder must possess a ticket to enter the property or venue listed on the ticket. I never leave my family or go on vacations and was already struggling with spending $240 for the wristband. If the amount that you pay for a ticket is obviously incorrect, regardless of whether it is an error in a price posted on the Service or otherwise communicated to you, or if you are able to order tickets before their scheduled on-sale date, then we reserve the right, at our sole discretion, to cancel your order and refund to you the amount that you paid. I did all of this. SAFETY AND SECURITY. Required fields are marked *. Listings are not considered retracted until they have been processed and a system confirmation has been issued. Holder acknowledges they have no privacy expectation in connection with attendance at the Event. In addition, we reserve the right to restrict or deny ticket purchasing privileges to anyone that we determine to be, or has been, in violation of our policies. You own the money, own the tickets but they restrict your tickets and keep the money. Tried changing the name on my AXS account from my ex, to mine. At this time, we can't change your delivery address once the order has been processed. Can I leave a ticket at will call for a friend? AXS refuses to help to ship my festival tickets even though I paid thousands of dollars for them. Thank you for contacting AXS. Links to event and venue terms and conditions that are specific to such events or at such venues may be included within your purchase confirmation, ticket delivery or event reminder emails, or made available on each event and venues branded area on our Service, or made available on the applicable Clients website. You are solely responsible for making a purchase, based on the information provided on our Service. Be sure to provide the full address, including any mandatory apartment/suite numbers and zip code. Unless otherwise stated as part of the purchase, any primary tickets (i.e. Be sure to inquire about the process for a return, as it can vary depending on the options available.