If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. Tap Travel Card to add a new travel card or tap Previous Card to add a travel card that you've previously added to the Wallet app. r/Adelaide on Reddit: Is there an app that can let me use my phone as Single and day-trip tickets continue to be sold as Edmondson-sized magnetic stripe Metrotickets. Our subscription service is temporarily down for system upgrades. If you need to talk to us about your password or account, please call the InfoLine on 1300311108 or visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. [2] In 2010, it was announced that Affiliated Computer Services had been awarded the contract to replace the aging Crouzet system with a new contactless smartcard system, which would allow the current Edmondson-sized magnetic stripe tickets to remain in use. Don't bend or puncture your Seniors Card as this may damage the internal antenna or microchip. "login": { After a year, you need to send your card to Customer Claims: MetroCard Customer Claims How to catch a bus, train or tram - Adelaide Metro, Check if you're eligible for concession travel. Driving in Adelaide is easy and safe, but you may find its easier to use a combination of taxis, rideshares and public transport to get around town. Metrocard-only validators have been installed alongside the dual-purpose validators on the 3000 class railcars and the Alstom Citadis trams and at secondary doors on the larger O-Bahn buses. This is your best option. A confirmation code will be sent for validation. discounts and special offers from businesses, free travel on Adelaide Metro buses, trains and trams, Find out about the benefits of joining the Seniors Card program, Seniors Card in other states and territories, Adelaide Hills Visitor Information Centre, Use the service finder to locate a metroCARD agent near you, Find out more about discounted travel with a Visitor pass, Creative Commons Attribution 3.0 Australia Licence, Adelaide Airport Information Desk, 1 James Schofield Drive, Adelaide Airport (open 8am-6pm Monday-Friday), Adelaide Metro InfoCentre at the Adelaide Railway Station on North Terrace, Adelaide, Glenelg Visitor Information Outlet at 1 Moseley Square, Glenelg (open 10am-4pm). You dont need to validate your metroCARD when you leave a vehicle. SA.GOV.AU - Adelaide Metro buses, trains and trams The original ticketing system was based on the Crouzet system and was provided by Affiliated Computer Services. Select Dispute Charges and follow the instructions. This ticket allows you to continue your trip during the hours of scheduled maintenance or construction. Each time you submit the form, well enter your name into a drawing to win free rides. Adelaide airport is eight kilometres from the centre of the city and is easily accessed by car, bus and taxi. People who receive certain payments from Centrelink can apply. There are several options for reaching the city from the airport. The minimum recharge is $5 and the maximum amount you can store on your card is $200. International seniors are not eligible for any concessions. Tourism Australia makes no representations whatsoever about any other websites which you may access through its websites such as australia.com. If you have lost or left an item or Metrocard on the bus or ferry, please contact the operator of the service you were on. Thanks for your feedbackWe use what you tell us to help improve the website. Adelaide metroCARD top ups are in $5 blocks, up to $200. You will not receive a replacement MetroCard; your refund will be in the form of a credit back to your credit, debit or ATM card for $4.04 per day remaining on your 30-Day card and $8.50 per day remaining on your 7-Day Express Bus Plus card. Brooklyn, NY 11201. Some websites which are linked to the Tourism Australia website are independent from Tourism Australia and are not under the control of Tourism Australia. Probably tried the debit card too you pathetic bastard, glad I cancelled that right away. You can set it up again when you are ready. Please note your metroCARD account updates overnight, which means any recharges you buy or trips you do in one day won't display in your account until the next day. SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. With free trams and buses within the city centre, getting around Adelaide is quick and easy. Please allow 10 days between ordering your ticket and your departure date, to reduce the risk of your ticket not arriving in time. After that time, the expired MetroCard must be sent to MetroCard customer claims. We can only transfer balances to/from registered metroCARDs (unless it is a faulty card) and you need to be the registered account holder. Don't include any personal information.If you need a response, send an enquiry instead. Replacement plans soon fell through and the original equipment remained in use until 2012. We have detected you are using an out-of-date browser. From December 2014, validators no longer accepted Multitrip tickets, however users could continue to convert them to Metrocard Trips until 28 February 2015. The contract for the system was tendered out, and in 2010 was awarded to Affiliated Computer Services using technology used in among others Montreal, Canada; Houston, Texas; and Toulouse, France. Rates are indicative based on the minimum and maximum available prices of products and services. We recommend updating your browser to the latest version. To correctly return to normal functionality please ensure you click Leave Preview Leave Preview lost or stolen, you have balance protection; Call 511 or 718-330-1234. Your email has been successfully verified, please click the button below to continue to log in. Version 2.3.0.0 Contact us to cancel your registered metroCARD as soon as you notice it is missing. Metrocards have replaced them, and Seniors tickets have been replaced by the new Seniors Card. Choose a travel card from the list. As an authorised representative, you can apply for a refund online. There are two kinds of validators: dual-purpose and Metrocard-only. To receive a refund, please visit the Adelaide Metro InfoCentre at the Adelaide Railway Station. Document #: 9213000 Version: 5Page 1 of 4. When is the best time to visit Australia? Call 511 and follow the prompts get to the Balance Protection Program. Adelaide Metro will use its best efforts to advertise changes to these conditions of use before they commence. . Hope swiping my wallet off the seat of the bus instead of giving it to the driver was worth it. You can also check the balance remaining on your card and check transaction histories after you log in. For example, if you have a Seniors Card, you can use public transport for free on Monday to Friday between 9am and 3pm, and all day Saturday and Sunday. To order a MetroTicket online, you need a scan or photograph of the Seniors Card that clearly shows the card number and member's name, as you will upload it before submitting. Find out how you can update your personal details online or via phone. You can keep your Metro account safe and secure. The Adelaide Metro JetBus travels between Adelaide airport and the City. Dual-purpose validators have been installed on all buses, trains and trams and will accept both Metrocards and Crouzet tickets. Adelaide Metro is to enable passengers to make contactless fare payments with their credit or debit card or their tap-and-pay digital wallet on all its bus, train and tram services in the South Australian state capital. Brooklyn, NY 11201. for members of your family or business), recharge any metroCARDs registered to your account, buy 14-day and 28-day passes for metroCARDs registered to your account, set up, manage or deactivate automatic recharges, update your personal details with us (except your account name), such as your password, credit card, email and phone number. Copyright 2023, Department for Infrastructure and Transport, https://www.sa.gov.au/topics/driving-and-transport/adelaide-metro-buses-trains-and-trams, SA.GOV.AU is licensed under a Creative Commons Attribution 4.0 Licence. Your login is the word 'SENIOR' followed by an underscore (_) and then your seven digit Seniors Card number (eg SENIOR_0000000). Tap Continue. Then, supply us with the number of the credit, debit, or ATM card you used to purchase your MetroCard. Don't expose your Seniors Card to static electricity, water or extremes of temperature (such as a clothes dryer or car dashboard). 2 Follow the onscreen steps to confirm your purchase and add your travel card. U~ _rels/.rels ( MK1!;*"^DMdC2(.3y3C+4xW(AyXJBWpb#InJ*Eb=[JM%a B,o0f@=a noA;Nv"ebR1REF7ZnhYjy#1'7 9m.3Y PK ! When you validate your metroCARD on a bus, train or tram, watch the screen. Tourism Australia does not endorse or accept any responsibility for the use of websites which are owned or operated by third parties and makes no representation or warranty in relation to the standard, class or fitness for purpose of any services, nor does it endorse or in any respect warrant any products or services by virtue of any information, material or content linked from or to this site. You can manage your Adelaide metroCARD online by setting up an account. To access your metroCARD account on the Adelaide Metro website, you need to have a login and password. Any value on your card when its lost or stolen is not refundable. Introducing metrocards and metrotickets - YouTube This will become your username. You can order replacement Metrocards online. PSA: The MTA will refund your lost or stolen unlimited - Brokelyn The expiration date is usually about one year from the date of purchase. If you lose your Seniors Card or it gets stolen or stops working, use Seniors Card member online services or contact the Seniors Card Unit on1800 819 961 orseniorscard@sa.gov.au and a replacement card will be provided to you at no cost. If you do opt to rent a car at the airport or in the city, you may want to check whether your hotel charges a daily parking fee. Please don't include any of your personal information in this box. Please bring the metroCARD(s) with you. "screenSet": "Aus-V3-RegistrationLogin", Contact us to cancel your registered metroCARD as soon as you notice it is missing. You can also ask at a station booth for a postage-paid envelope. Printed timetables are available from Adelaide Railway Station, the Adelaide Metro Info Centre, and some shopping centres. Payment methods accepted by this machine are coins (except 5c pieces), bills (except $50 and $100 bills), and EFTPOS. If you need to use Adelaide Metro services outside of the free travel times, you will need to buy a concession metroCARD. We no longer support this browser, so parts of the site might not work as you expect them to. Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. There are a few ways to add credit to your card. Please don't include any of your personal information in this box. We acknowledge the Traditional Aboriginal and Torres Strait Islander Owners of the land, sea and waters of the Australian continent, and recognise their custodianship of culture and Country for over 60,000 years. Find out more aboutdifferent metroCARDs and fares or use our fare finder for a recommendation of the fare you need. You will need to show it to your driver or inspector if they ask for it. either a Grant of Probate or a Letter of Administration, the deceased person's registered metroCARD number. 130 Livingston Street Follow the instructions on the vending machine screen and dont remove your metroCARD until it confirms the recharge has loaded. Metrocards Suck : r/Adelaide - Reddit If you'd like a response, please contact us. metroCARD Account - Adelaide Metro Attribution 3.0 Australia Licence. Refunds Find out how much you could be saving by switching to public transport using our savings estimator. iApply Adelaides rail network is a great way to visit attractions outside of the city centre. To validate your metroCARD, hold it in front of the validator (or the mark on barrier gates), and wait for the solid green light and/or high-pitched sound that tells you it has worked. The $1 new card fee is also not refundable. Please tell us what you were trying to do and why this page was unhelpful. Email. "screenSet": "Aus-ProfileUpdate", We have detected you are using an out-of-date browser. Please tell us how this page helped you. You can also check your metroCARD balance: If you've just topped up your metroCARD balance at the InfoCentre or using a vending machine, your new funds will be available immediately. By clicking any link on this page you are giving your consent for us to set cookies. If you recharge in person or using a vending machine, your funds will be available immediately. If you do not have a Seniors Card but you have an Australian Pensioner Concession Card, you are eligible for aconcession fare. Adelaide has an extensive public transport system of buses, trains and trams. When visiting Adelaide from interstate, if you have a state-issued Seniors Card, you can access a MetroTicket for 14 consecutive days of free off-peak travel during your visit to Adelaide. "validationFavouritesUrl": "/bin/australia/favourites/sanitycheck", Your Seniors Card is part of Adelaide's metroCARD public transport electronic ticketing system which is operational on all buses, trains and trams. }, Look after your metroCARD it can stop working if it is bent, punctured, cut, or exposed to extreme heat or radiation. Within the first year after expiration, use a MetroCard Vending Machine to transfer the balance to a new card. If your card is lost or stolen, you have two options: You'll need to supply us with the number of the credit or debit card you used. These details will be saved and used for all future Auto recharge triggers. "homePagePath": "/content/australia/en.html", You have two years from the expiration date to transfer any remaining money to a new card. At a Mobile Sales Bus or Van See the schedule for our buses and vans. Adelaide is served by three major taxi companies: Independent taxis, Suburban taxis and 13cabs (Yellow Cabs). adelaidemetro.com.au. The validator will display the metroCARD balance and, if the balance is low, will also flash a green light. To update your credit/debit card information, you will need to go through the Auto recharge setup process again on the same metroCARD, using the new credit/debit card information. South Australian Seniors Card members can travel for free on Adelaide Metro buses, trains and trams all day, every day. If you have questions about the Seniors Card program, including how to use it on public transport, see our frequently asked questions. If you have it setup for multiple metroCARDs, you can have different recharge values for the different cards. Thanks for your feedbackWe use what you tell us to help improve the website. We can only track, cancel or replace registered metroCARDS. Adelaide is serviced by Adelaide Airport (ADL) near the city centre. To transfer the balance from one metroCARD to another, visit the InfoCentre in the Adelaide Railway Station. You can hail a taxi on the street (a taxi is available if its rooftop light is on) or at taxi ranks in built-up areas. Scroll down and tap Add Card. Brooklyn, NY 11201. Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. You can do this by clicking on 'update my details'. Your card is protected against loss or theft as long as you bought it with a credit or debit card at a MetroCard ticket machine. Foldout seats in the wheelchair access area can be used by all passengers, but should be vacated if a wheelchair passenger boards the bus. Phone: 1300 311 108 (metropolitan customers)Phone: 1800 182 160 (regional customers)TTY: 8303 0844Lines are open 7:00 am to 8:00 pm, 7 days a week, North Terrace, AdelaideMonday to Sunday 7:00 am to 8:00 pmSelected special event days 7:00 am to 12:15 amView location map. Any unused credit on SA Seniors Cards can be refunded or transferred to a different metroCARD. And, of course, green also means go. You can order a replacement card by: Logging into your online account if you have previously registered. If you do not have an online account, just call03 366 88 55and we will block your card for you. You can also book tours to many of the stunning destinations outside of Adelaide and leave the driving to someone else. Find out about the benefits of joining the Seniors Card program. If you would like your credit transferred to a different metroCARD, please visit the Adelaide Metro InfoCentre with your Seniors Card and the metroCARD or call the Adelaide Metro InfoLine on 1300 311 108 (7am-8pm daily). Adelaide is serviced by Adelaide Airport (ADL) near the city centre. The system is managed by Adelaide Metro and is usable on their bus, train and tram services. Most MetroCard claims can be filed online. Please tell us how this page helped you. If you'd like a response, please contact us. If you dont have an OMNY account, heres where you can. You need to validate the metroCARD within 3 months of buying a recharge. If you don't live in South Australia, contact the Seniors Card office in your state or territory to find out whether you are eligible. We can't respond to what you write here but you can contact us instead if you'd like a response. Please visit the operators website for further information. ), Everything you need to know about fares and tolls in New York. If your MetroCard expired during the shelter-at-home order in New York, youre not alone. If you need your password reset, please emailseniorscard@sa.gov.au and staff will email the details to you. If youre transferring from an existing metroCARD to a new one (e.g. As a courtesy, passengers should offer their seat to elderly, pregnant, or any passenger who looks like they could use a seat. There is no time limit on when you can receive your Seniors Card refund. "custAction": "event2" We use both Courtesy Passes and GO Tickets to honor our pledge to keep you moving. Either: If your registered metroCARD is lost, stolen or damaged, we can transfer any remaining balance to a different metroCARD you own, or you can buy a new metroCARD and we will transfer it to that. You can now recharge your MetroCard online! You can use a metroCARD to pay for this airport service. Use the Adelaide Metros My next service tool to find your nearest stop and real-time service information. How should we update you? "custEvent": "FYASignUp", Adelaide Hills Visitor Information Centre, Use the service finder to locate a metroCARD agent near you, Find out more about discounted travel with a Visitor pass, Creative Commons Attribution 3.0 Australia Licence, refunds at the Adelaide Metro InfoCentre will be in cash only, refunds and credit transfers require the Seniors Card member to be present or available via phone, if you have less than $5 credit, the refund or credit transfer will need to be completed at the Adelaide Metro InfoCentre, credit, and a recent validation, will still be required on Seniors Cards to access the discounted parking at the, Adelaide Airport Information Desk, 1 James Schofield Drive, Adelaide Airport (open 8am-6pm Monday-Friday), Adelaide Metro InfoCentre at the Adelaide Railway Station on North Terrace, Adelaide, Glenelg Visitor Information Outlet at 1 Moseley Square, Glenelg (open 10am-4pm). If you need to order tickets for more than one Seniors Card member, you must submit one form per person. The Seniors Card has the metroCARD technology built in which means you only have to carry one card to access discounts on goods and services and public transport. Please allow 10 days between ordering your ticket and your departure date, to reduce the risk of your ticket not arriving in time. Heres how to get around Adelaide with ease. We process the first claim free of charge. We need you to validate each time so we can count how many people are using the bus, train or tram and plan our services to meet your needs. "FYASignUpDtmConfig": { They differ from other ticket vending machines in that they both dispense and recharge Metrocards. Its most convenient for travel within the city and reaching the popular coastal suburb of Glenelg. Taking a sightseeing cruise on Adelaides rivers is a great way to see the city. Simply present your Seniors Card and pay by cash, credit or debit card. Vending machines at stops and stations dont accept cash. "startScreen": "gigya-reset-password-screen" Adelaide Metro metroCARDs are rechargeable plastic cards that you can use on buses, trains and trams.
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